Privacy Policy

Najm Al Alamiya Marble Trading L.L.C. ("we", "us", or "our") operates the website najmalalamiya.ae. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for products and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, company name
• Project details — project type, stone preferences, quantities, and other information you include in enquiry forms
• Communication records — messages sent via our contact form, WhatsApp, or email

We may also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide product information or quotations
• Process and fulfil orders or project requests
• Send follow-up communications relevant to your enquiry
• Improve our website and customer experience
• Comply with legal obligations under UAE law

We do not use your information for unsolicited marketing without your consent.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted partners who assist in operating our website or business (e.g. hosting, email), under strict confidentiality agreements
• Legal authorities — when required by UAE law or in response to lawful requests

4. Cookies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us understand how visitors use our site and remember your preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the site may not function properly without cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE laws and regulations. Enquiry and transaction records are typically retained for a minimum of 5 years for business and tax purposes.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for any communications at any time

To exercise any of these rights, please contact us using the details below.

7. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: